ENQUIRIES, BOOKINGS & PAYMENT
How do I check availability or make an enquiry?
How do I book?
The easiest way to book is via this website which has all our room availability updated automatically At the top right of this page is “Book Now”. Simply click, select your check-in and check-out dates and a list of available rooms will appear. We are always here to help, so please contact us via email or call if you have any questions whatsoever on +64 9 281 3612.
Do you offer extended stays for corporate clients and relocations?
How can I pay?
We accept payment via debit card or credit card. Visa and Mastercard incur a 2% surcharge and American Express incur a 3.5% surcharge.
Do you accept AMEX?
Yes. There is an additional 3.5% surcharge for this service.
When is payment due?
Full payment is due at check-in and a pre-authorisation of $50 for the security deposit is held on your nominated credit card.
Is there a deposit?
A $100 pre-authorisation hold is placed on your credit card on arrival for each room booked and is released after departure, less any charges accrued during your stay.
What is the cancellation policy?
If you need to cancel your booking, please provide at least 48 hours’ notice to avoid cancellation charges.
A maximum cancellation charge of 2 nights may apply and is calculated using the amount of notice given:
- 2 days’ notice = no charge
- 1 day or less than 1 days’ notice = 1 night charge
What if I need to amend or extend my stay?
If you need to shorten your stay, please provide at least 2 days’ notice prior to your revised departure date, to avoid paying for any unused nights.
If you need to extend your stay, please provide as much notice as possible as all extensions are subject to availability.
ROOM & BUILDING INFORMATION
Do you have accessible rooms and do you allow assistance dogs?
Yes, we have wheelchair accessible rooms available, please contact our reception team directly to let us know your individual requirements and to enquire about availability. We do allow guide dogs when required for assistance.
Can I smoke in my room?
No. All our rooms are strictly non-smoking.
Can I bring my pet?
No. We don’t accept pets.
Assistance dogs, such as guide dogs, hearing dogs, and dogs for those who are disabled, are permitted. Otherwise we uphold a strict no pets policy.
Do you provide in-room safes for valuables?
We don’t provide in-room safes, however we have secure storage facility and a commercial safe at reception that guests are welcome to use to store valuables during their stay.
How often is my room cleaned?
We offer a daily complimentary room-refresh clean during housekeeping hours. A full service clean can be arranged at any time during your stay for an additional fee. For stays over 7 nights in duration we offer a weekly full service clean free of charge.
Can I pay for additional cleaning?
Yes. Additional cleaning services can be arranged at a cost and are subject to the availability of our housekeeping team. There are a variety of services available and can be arranged with our reception team.
How many people can stay in my room?
Our Queen Studio as well as our Queen, Super King and Twin private rooms sleep 2 people maximum.
Each Dormitory bed sleeps 1 person max, dorm rooms can be booked fully for up to 4 guests.
Do you provide extra beds for guests?
No. Extra beds cannot be added to any of our room types due to the maximum guest occupancy of the building.
Can I hold a room prior to booking?
We may be able to hold a room for you while you make a decision and finalise payment. A maximum hold period of 24 hours applies.
Can I view a room?
Yes. Viewings are subject to availability and can be organised with the reception team.
CHECK IN & CHECK OUT
How do I check in?
Please check in and collect keys from our 24 hour reception on arrival. Our reception staff will ask you to provide photo identification, and this will be scanned and kept on file for the duration of your stay.
What time can I check in?
Check in time is from 3pm.
What time is check out?
Check out time is by 11am.
Can I check in early or check out late?
Early check in and late check out are subject to availability – please speak to reception for details.
If you need to guarantee an early check in or late check out you will need to book and pay for either the preceding or following night.
Reception can hold luggage if you arrive early or if you want to leave later in the day, after you have checked out.
Is car parking available?
What public transport is nearby?
Who can I contact in an emergency?
Please call our main line and emergency number +64 09 281 3612.
For Police, Ambulance or Fire, please dial 111.